Privacy policy


We have updated our Privacy Policy to comply with the requirements of the General Data Protection Regulation (GDPR), applicable from May 25, 2018. Our goal is to provide you with clear, transparent, and direct information about how we process your data when you use our online store.

If you have any questions, you can write to us at help@d-lusional.com

Who is responsible for your data?

D'lusional
Email: help@d-lusional.com

This Policy applies exclusively to our website and all services offered on it. D'lusional uses Shopify technology to operate the store, so Shopify also processes certain data necessary to provide you with the service.

What personal data do we collect?

We can collect and process:

  • Information you provide to us: name, address, email, telephone, payment details, preferences, user account and purchasing habits.

  • Information collected automatically: IP address, device type, browser, in-store activity, cookies, and other identifiers.

  • Information related to your orders, returns, communications and use of the website.

Why do we collect your data?

Your information is used for:

  • Manage sales, shipments, returns and after-sales service.

  • Manage your account and remember your preferences or viewed items.

  • Send you notifications about your order.

  • To send you marketing communications if you have subscribed to them.

  • Improve our website and its functionality.

  • Comply with legal obligations and prevent fraudulent activities.

Legal basis for the processing

We process your data in accordance with the following bases:

  • Consent : for example, to receive newsletters or commercial communications.

  • Contract execution : to process your orders and deliveries.

  • Legal obligation : when we must comply with applicable regulations.

  • Legitimate interest : to improve our services, manage the store and ensure your security.

What are your rights?

Under the GDPR, you have the right to:

  • Access your data

  • Rectify them

  • Request its deletion

  • To limit or oppose their treatment

  • Request portability

  • Withdraw your consent at any time

  • File a complaint with the Spanish Data Protection Agency (AEPD)

To exercise these rights, write to us at help@d-lusional.com.

How long do we keep your data?

We only retain your data for as long as necessary to provide our services or comply with legal obligations. Data used for marketing communications is retained until you withdraw your consent.

International transfers

When using Shopify and other providers, your data may be processed outside the European Economic Area. In these cases, EU-recognized measures, such as Standard Contractual Clauses , are applied to ensure an adequate level of protection.

Security measures

We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no measure is completely foolproof, especially in internet transmissions.

Cookies

To find out which cookies we use and how you can manage them, please see our Cookie Policy available on this website.