Terms of service

These General Terms of Use, Terms of Sale and Privacy Policy govern the use of the website www.d-lusional.com (the “Website”), owned by D'lusional.

Through the Website and using Shopify technology, D'lusional provides information about its products and allows their purchase. By accessing or using the Website, the user agrees to be bound by these Terms, as well as the Privacy Policy and other applicable policies.

Access and Account

To make purchases or use certain services, the user must provide information such as name, address, email, and payment method. The user guarantees that the information provided is accurate and up-to-date.

The user is responsible for maintaining the confidentiality of their credentials and the use of their account. D'Lusional may limit or terminate accounts when misuse or a breach of these Terms is detected.

Product Information

The products shown on the Website, including images, videos and descriptions, are for informational purposes only.

Tones, colors, or appearance may vary depending on the user's screen or device.

D'Lusional may modify, update, or discontinue products without prior notice.

Prices

Prices include applicable VAT.
Shipping costs are calculated and displayed separately before you finalize your purchase.

Prices, promotions, and discounts are subject to change without notice. The valid price will be the one shown at checkout.

Availability

Product availability is updated according to actual stock levels. In exceptional cases, an error or discrepancy in inventory may occur. If a product is unavailable after the order is placed, the user will be notified by email and a refund or other appropriate solution will be provided.

Pay

Payment must be made at the time of purchase.
Accepted methods: credit/debit cards and other methods enabled by Shopify Payments.

Once the payment has been made, the user will receive an email confirming the order.

In case of incorrect or fraudulent charges, it is recommended to contact help@d-lusional.co immediately. .

Security

D'Lusional uses Shopify Payments and SSL (Secure Socket Layer) technology to ensure secure transactions:

  • The information travels encrypted.

  • Unauthorized access by third parties is prevented.

However, we cannot guarantee the absolute absence of risks on the Internet.

Orders

Upon successful completion of an order, a confirmation email will be sent.

D'Lusional reserves the right to accept or reject orders for reasons such as lack of stock, pricing errors or non-compliance with the conditions.

Users should review their order before finalizing it. Once confirmed, it is not always possible to modify or cancel it.

Returns are handled in accordance with our Returns Policy .

Shipping and Delivery

Delivery times are approximate estimates. Delays caused by couriers, customs, or other external factors are not the direct responsibility of D'Lusional.

The risk and ownership of the product pass to the customer when the order is handed over to the carrier.

Intellectual and Industrial Property

All content on the Website — including text, logos, images, graphics, trademarks, designs and code — is the property of D'Lusional or its licensors.

It is forbidden to copy, reproduce, distribute or modify any content without written authorization.

Website Use

The user agrees to use the Website lawfully and responsibly.

D'lusional may update, suspend or remove content and functionalities when it deems necessary.

Relationship with Shopify

Although D'lusional operates the store, it runs on the Shopify platform. All transactions are conducted exclusively between the user and D'lusional. Shopify is not responsible for the products, shipping, or services offered on this website.

User Content

If the user submits reviews, comments, or suggestions, they authorize D'lusional to use or share them without obligation to compensate. The user guarantees that such content does not infringe the rights of third parties.

Errors and Omissions

Occasionally, information may contain typographical errors, incorrect prices, or inaccuracies. D'lusional reserves the right to correct these and cancel orders based on erroneous information.

Prohibited Uses

The user may not use the Website for illegal, fraudulent, abusive activities or activities that infringe upon the rights of third parties. Violation may result in account suspension.

Limitation of Liability

D'Lusional is not responsible for indirect or consequential damages from the use of the Website, nor for interruptions, technical errors or failures beyond our control.

Compensation

The user agrees to indemnify D'lusional and its collaborators against claims arising from misuse of the Website or breach of these Conditions.

Divisibility

If any provision is declared invalid, the remaining Terms will still apply.

Full Agreement

These Terms, together with our published policies, constitute the entire agreement between the user and D'Lusional regarding the use of the Website.

Assignment

The user may not assign their rights without prior consent. D'lusional may assign these Terms in the event of restructuring, merger, or corporate change.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by Spanish law. Any dispute will be resolved in the courts corresponding to the registered office of D'lusional, unless otherwise provided by law.

Modification of the Conditions

D'lusional may modify these Terms at any time. It is recommended that you review them periodically.
Continued use of the Website implies acceptance of the changes.

Contact Information

For any questions regarding these Terms, you can write to us at:
help@d-lusional.com